Terms & Conditions

Privacy, security and confidentiality are important to Our Contemporary Home. The following terms and conditions endeavour to make our web site a safe place to shop. You should understand that by using this web site you agree to the following terms and conditions.


Your contract is with Pavilion Rattan Limited (“Our Contemporary Home”) of The Ulvers Building, Budby Road, Cuckney, Nottinghamshire, NG20 9JP.

You agree that email will be used as the standard means of communication. If your order is accepted, we will send you an email confirming this. This confirmation e-mail will contain all relevant statutory information concerning your contract.

Our Contemporary Home does not store any credit card information, nor will we pass any of your personal information, including credit or debit card information to any third party.

Our Contemporary Home use Stripe (https://stripe.com/) for online credit and debit clearing.

You undertake that all details which you provide to us for the purpose of ordering goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the order. Depending on your card issuer you may also see a “Verified by Visa” (VbV), or “MasterCard SecureCode” (MSC), dialogue screen. These are the latest fraud prevention initiatives launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction.

Your statutory rights are not affected but otherwise all purchases are non-exchangeable, non-refundable and non-transferable.

All prices on this site include United Kingdom VAT at the prevailing rate.

Our Guarantee

Stock Permitting we aim to despatch all orders within 14 days.

Small items that can be sent by courier will be sent within 4 days.

Please note the Made To Order items will be despatched between 4-6 weeks. Due to the nature of these items they are non-returnable and cannot be cancelled if work has started on them in the production process.

In the event that an item is out of stock, we will notify you of the delay and despatch it as soon as it arrives. Every care has been taken to ensure that the descriptions and specifications are correct at the time of going online. However, while the colour reproduction is a close representation, a very slight variation in the actual goods may occur. A large majority of our products are made using natural materials so small imperfections should not be seen as faults.

This is in addition to your statutory rights.


Any items not in stock at the time of first despatch date will be put on back-order. We will inform the customer of this. Once back-order items have been received we will contact the customer to make sure the items are still required prior to despatch. Any back-orders older than 3 months, we will contact the customer to ask if goods are still required and inform of expected delivery date, if available, at this time if goods are not required the back-order items will be cancelled.

Please note – this only applies to orders taken from customers on Mainland UK, all other destinations, due to delivery costs, we will not operate a back-order system.


We may amend these terms and conditions from time to time, and post the new version on the website. When we do so, we will mention the fact on our homepage page ourcontemporaryhome.co.uk. All purchases from the date of posting onwards will be governed by that new version.


Our Contemporary Home attempts to ensure that the information available on the website at any one time is true and accurate but cannot guarantee that it will be error-free.
Our Contemporary Home does not make any warranty that the website is free from infection by viruses, trojans, worms or anything else that may have destructive properties.
Our Contemporary Home does not accept liability for any errors and omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services.
Our Contemporary Home will do its best to correct errors and omissions as quickly as practicable after being notified of them.
Our Contemporary Home makes no representations about the fitness for a particular purpose of any of the products or services available on this website.
Our Contemporary Home does not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.
Our Contemporary Home will only be liable for direct loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product or service purchased in respect of any claim.

This Liability section applies only to the extent permitted by law.

These terms and conditions contain the entire agreement between you and Our Contemporary Home relating to your purchase. You are responsible for reading all information in these terms and conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.

All material and software Copyright ©2023. All rights reserved. It is strictly prohibited to copy, republish or redistribute any of the material and software contained in the Our Contemporary Home site.


Every purchase you make shall be deemed performed in England. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.