Delivery
Our Contemporary Home aims to dispatch all “non bespoke” orders within 4 working days of confirmation that your order has been accepted. Large items will be delivered within 2-4 weeks of confirmation. Made to Order items will be delivered in 4-6 weeks of confirmation.
In the event that an item is out of stock, we will notify you of the delay and despatch it as soon as it arrives.
In the event that an order contains both “bespoke” and “non bespoke” items, we will despatch all items together as one delivery.
A statutory cooling off period of 7 days applies to all orders in accordance with The Consumer Protection (Distance Selling) Regulations 2000.
All orders under £100 will be charged for delivery to cover packaging and carriage.
The prices shown on our website include home delivery anywhere within mainland Britain. Large or heavy items are transported directly to your home by trained furniture delivery staff. Smaller items may be delivered by a parcel service.
We have a pricing structure on the website for delivery to Northern Ireland and the Highlands and Islands. This is based on the size of the products on the order. We would endeavour to fulfil every order however if it becomes financially unviable, we will contact you and if necessary cancel the order.
For any other offshore enquiries please contact us to discuss your requirements.
We can deliver free (for order over £100) to a nominated mainland GB address e.g. a port, onward shipping from that point is the responsibility of the customer.
If you desire, you can collect your goods in person from our showroom. Please remember to bring the CREDIT CARD YOU USED DURING PURCHASE.
Signing for Your Goods & Free Insurance Conditions
We give you free insurance on all goods so you can order with confidence. However, for free insurance you MUST inspect your goods BEFORE you sign for them. Delivery personnel are obliged to wait up to ten minutes for you to inspect your delivery. Take care when opening packages or boxes so as not to damage the goods. Mattresses are plastic wrapped for protection and can usually be inspected without opening. We take great care in packaging your goods and they should arrive in perfect and hygienic condition.
In the unlikely event of any damaged goods, for free insurance you must sign ‘damaged’ on your drivers delivery note and contact us immediately.
Customs
If your delivery address is outside the United Kingdom, you may be subject to import duties and/or taxes. You understand that any and all charges of this nature will be borne by you.
Our Contemporary Home may supply a Customs Label containing a brief description, and a valuation of the parcel’s contents.
Returns
Cooling off period
We hope that you will be delighted with your goods, but please remember that if you decide within the first seven working days of receipt that the goods are not to your satisfaction you may return them to us. All we ask is that you return the goods in their original packaging and in saleable condition.
This does not apply to “bespoke” items such as upholstered furniture. Please take extra care when ordering items which are denoted as “bespoke/made to order” on our website. We are more than happy to send you fabric swatches for approval if you are unsure as to a fabric colour or texture.
How to return or exchange items
- Please re-wrap the item in its original packaging, including the invoice, and attach a label to the parcel addressed to: Pr Home, The Ulvers Building, Budby Road, Cuckney, NG20 9JP.
- E-mail us on sales@prhome.co.uk or call us on 01623 847030 to arrange a return, stating the reason for return. We can either collect the goods at our earliest convenience or alternatively you can arrange to send the goods back yourself. For larger furniture items please see below.
- If you have requested a refund, this will be processed within 21 days of receipt of your returned items. If this refund is made directly to your credit card this should appear on your next credit card statement.
- Please note that refunds for items bought as gifts can only be given to the original purchaser and if you decide to swap an item we can not stop the payer from knowing.
Returning Furniture Items
If for any reason you would like to return a furniture item, please re-wrap it in its original packaging, then email us or call us on 01623 847 030 within 7 days of receipt and we will arrange a collection free of charge, at our earliest convenience.